TERMS & CONDITIONS
Shipping Policy
Most orders are shipped via UPS. Shipping fees are automatically charged for USA orders while destinations outside of the USA will be charged separately after getting the customers consent. If the item you ordered is not in stock we will notify you ASAP and money will be refunded.
Note: Please carefully inspect your purchase immediately upon arrival for any damages or defects. You must keep the original packaging until you have inspected your items and found them satisfactory.
Most orders ship from the warehouse within 2-4 business days, if not sooner. UPS ground service may take up to 6 business days to deliver an order, depending on the distance. Most orders are delivered within two weeks, except during the holiday periods when shipping times can be longer. We cannot be held accountable for delays involving shipment handling by any carrier.
SteinsandGlassware.com is not responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.
We guarantee against manufacturer’s defects for 30 days from the date of purchase. Return authorization must be obtained before returning any product. This warranty does not cover claims for damage due to abuse, neglect, or alteration. In such cases as shipping or packaging damages may incur, please preview our return policy below. We will certainly help with the filing of any claims as a result of packaging or shipping damages where the manufacturer or the carrier is liable.
Any orders that have been lost or damaged in shipment must be handled through the carrier, as we do not issue direct refunds for lost or damaged items. Simply contact us and we will help with all lost or damaged item claims and make sure the issue is properly addressed.
All merchandise shipped is considered sold and non-returnable unless authorized via email. Returns will be accepted only within 30 days after the shipment is delivered. All returns must be sent freight pre-paid at the sender’s expense. Authorized non-defective returns will be subject to a 15% or $15 restocking fee, whichever one is greater. All returned merchandise must be in original purchased condition. If any of these steps above or below are not followed, penalties will be accessed to your refund.
If the carrier damages the product during shipment or delivery, then we must be notified immediately to submit a claim. If we are not given the opportunity to file a claim and have investigation done of this damage, then all penalties and the 15% restocking fee will apply--no exceptions. A UPS claim can take up to 14 business days, and we must wait patiently in order for the appropriate refund to take place. We can not be held accountable for delays involving UPS.
INTERNATIONAL ORDERS
Should an item need to be returned from outside the USA the customer should be solely responsible for ant duties, taxes, brokerage fees etc.
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